Refund policy

Return Policy

Effective Date: February 15, 2025

Returns & Exchanges: We want you to be satisfied with your purchase. If you are not completely happy, you may request a return or exchange within 14 days of receiving your order.

Eligibility for Returns:

• Items must be unworn, unwashed, and in their original condition.
• Custom or personalized items are non-refundable unless there is a defect or error on our part.
• Clearance and sale items are final sale and cannot be returned.

How to Initiate a Return: To start a return, please contact us at contact@royalstylez.shop with your order number and reason for the return. We will provide further instructions.

Refunds:

• Once we receive and inspect your return, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

Exchanges: If you need a different size or color, we are happy to exchange your item. Contact us to arrange the exchange, and we will provide further details.

Damaged or Defective Items: If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will replace the item at no additional cost.

Shipping Returns: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service to ensure your return is received.

For any questions, please reach out to us at contact@royalstylez.shop.